Delivery Policy
1. Shipping fee will be calculated based on weight of shipment and delivery location and will be stated upon checkout.
2. Please allow five (5) working days for Peninsular Malaysia and eight (8) working days for East Malaysia including Labuan for order processing from date of Pharmdx confirmation of acceptance of an order. Please note the above estimated delivery days are to be used as a guide only.
3. Your order will be shipped out as soon as possible after packing. Shipping and tracking information will be provided thereafter.
4. Your order will be delivered to you via our appointed courier service provider at our discretion. We are unable to accept delivery to a P.O. Box address. There may be delivery charges, which will be added when you checkout. Please make sure that you are satisfied with the delivery charges before continuing your order.
5. Our business hours are from 9am to 5pm, Monday to Friday, excluding public holidays. Please note that any orders received outside of these operation hours will be processed upon the resumption of our regular business hours.
6. We cannot guarantee the precise delivery time and we shall not be liable for any delay in delivery caused by factors beyond our control.
7. We reserve the right to withhold processing and delivery of your order if there is any doubt whatsoever as to order payment status or insufficient identification.
8. In the event, that your order does not arrive, please kindly contact support@pharmdx.com.my.