Terms & Conditions

In these terms and conditions, Pharmdx Sdn Bhd (referred to as “Pharmdx” or “we” or “us” or “our”) and the “Customer” (referred to as “Customer” or “you” or “your”) will mean any person, firm, company, or body which places an order with us. By using this website or any part of it, you agree that you have read these terms and conditions and that you understand, accept, and agree to be bound by them.

1. You agree that we reserve the right to amend these terms and conditions at any time, in our sole discretion, by posting any such amendment(s) to our website without prior and separate notice.

2. Your continued use of our website or any part of it after amendment to these terms and conditions is posted will be deemed as full knowledge and acceptance of the revised terms and conditions. If you do not agree to any such amendment(s), kindly notify us in writing via support@pharmdx.com.my.


Price and Product

1. All product prices listed are in Ringgit Malaysia (RM). The prices may include applicable local taxes and other applicable charges. Delivery costs will be charged in addition where applicable.

2. Prices are subject to change without prior notice and all orders are subject to Pharmdx acceptance at its sole discretion and stock availability. The prices charged are those applicable on the day you place an order.

3. All orders are subject to confirmation of final availability, and we reserve the right to reject the order in the event that any of the products requested is unavailable. In the event that we are unable to fulfil any of the products in your order, we will notify you in writing.

4. All images and media of the products displayed on our website are for illustration purposes in order to help customer to recognize the products only. The actual size, dimension and color of the products may differ.

5. Free gift may be substituted with similar items of equal value according to stock availability without prior notice to you. All free gifts are non-refundable, non-exchangeable, subject to availability and first come first served basis.


Registration and Account

6. Customer who registers an account with us should comply with the following:

  • You must provide us with accurate, complete, and up-to-date registration information.
  • You must safeguard your username, password, and login information.

7. We have the absolute discretion to refuse your account registration and to terminate your account for reason(s) deemed reasonable.

8. You are encouraged to update your profile at our website of any changes to the information that you provided in order for us to communicate with you effectively.

9. You shall be liable for every order made under your account and agree to indemnify us against all claims, loss, damages whatsoever made by any third party arising from the actions of a person placing orders through our website using your account.

10. You are responsible for notifying us immediately of any unauthorized use or suspected unauthorized use of your account or any breach of security. You can report this by emailing us via support@pharmdx.com.my.


online Order

11. Once you have selected the product(s) that you wish to purchase, you shall pay for the order in full at checkout via payment gateway on our website before we can process your order.

12. Once the order has been accepted, you will receive a confirmation email.


Order Cancellation

13. For order cancellation, kindly write in to us via support@pharmdx.com.my.

14. Order cancellation is not allowed if the order has been shipped out to you. Kindly refer to our “Return and Refund Policy”.


Payment Terms

15. We accept payment by credit card, online banking, and e-wallets on our website. We shall not be liable for any credit card or other payment fraud. Please note that we do NOT accept cash on delivery (COD).

16. All product prices are listed in Ringgit Malaysia (RM).

17. Full payment in respect of an order must be made upon placing of order. If your payment cannot be processed, the order will not be accepted, and you are advised to contact your payment provider to resolve any problem concerning your payment.

Pharmdx reserves the right to change these terms and conditions or cancel any promotions or vouchers, at any time and without prior notice.